Shipping

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

(a) Location: You may specify your carrier to deliver an order on your behalf.  We will deliver within Perth & Melbourne Metro for free.  We will deliver as per any trade delivery agreement sets out.

(b) Cost: Delivery fees will not apply as your carrier will invoice you directly, unless there is a trade delivery agreement in writing with us, in which the agreement will sent out the terms of carriage.

(c) Timing: We will provide you with a rough estimate of the time it will take us to dispatch an order each time you place an order with us. We will deliver the product to the place of delivery you specify when making your order.  

(d) Change: If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery. 

(e) Method: We may deliver the products via a range of delivery methods. All deliveries must be signed for. If neither you nor your authorised representative is at the delivery address to take delivery, you will be notified, generally by the delivery company leaving a card with contact details so that you can arrange another delivery time and date.

(f) Title: Title in the products will not pass to you until the later of delivery or your full payment has been processed or otherwise received by us. If you do not make full payment, or your payment is declined for any reason, we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products.

(g) Risk: Risk of loss, damage or deterioration to any products will pass to you on delivery. Any complaint concerning damage, short delivery, loss in transit or defect must be made within 5 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint. The Owner has the discretion to repair or replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.